Pre - Sale Services
Product Recommendation: Our professional team will provide tailored product recommendations based on your specific needs. Whether you have requirements for motor power (800W or 1000W), battery capacity (36V with 12V/12Ah3 or 48V with 12V/12Ah4), speed, range, or load capacity (80KGS), we will analyze your usage scenarios (such as daily commuting, short - distance transportation, etc.) and help you select the most suitable electric vehicle model.
Customization Service: We offer certain customization options to meet your personalized needs. You can choose from a variety of colors including red, blue, black, white, orange, and green to make the vehicle more in line with your preferences. For bulk orders, we can also discuss specific customization requirements related to product details (within reasonable technical and production scope) to better meet your business needs.
Information Provision: We will provide you with detailed product information, including comprehensive parameters (such as product size 120x73x69cm, carton size 103x63x52cm, G.W. 61KG, N.W. 53KG, quantity per 20" container 80pcs, quantity per 40"HQ container 170pcs, etc.), performance characteristics, and usage precautions. We are ready to answer any questions you may have about the product to ensure you have a full understanding before making a purchase decision.
After - Sales Support
Warranty Service:
Whole Machine: The whole electric vehicle comes with a warranty period of 12 months from the date of purchase. During this period, if there are any non - man - made quality problems, we will provide free repair or replacement of faulty parts.
Battery: The lead - acid batteries (36V and 48V) have a warranty period of 6 months. Within this period, if the battery capacity drops below 60% of the rated capacity under normal use, we will replace it with a new one for free.
Motor: The 800W and 1000W brush motors are covered by a 12 - month warranty. Any manufacturing defects or performance failures under normal operation will be repaired or replaced free of charge.
Other Key Components: Components such as disc brakes, suspensions (front double spring suspension and rear single spring suspension), and chains have a warranty period of 6 months. Free repair or replacement will be provided for quality - related issues within the warranty period.